As a doctor, you want to spend your time treating patients. However, non-medical administrative tasks, be it scheduling appointments, responding to patient inquiries, and maintaining patient records, can eat into your workday more often than you think.
We recommend hiring a dedicated healthcare virtual assistant to oversee administrative tasks and leave you free to focus on patient care. VAs are trained professionals who work remotely and perform several necessary tasks that ensure a business runs smoothly. Some tasks that a VA who specializes in healthcare can do include:
Here are 10 websites you can use to hire a healthcare VA:
Starting price: $2600 per assistant, per month working full-time
Types of remote staff provided: Virtual assistants, marketers, designers, developers, customer support, healthcare assistants
US-based staff availability: No. Globally based
Languages supported: English
Credibility: High
Leverage Assistants is a white-glove virtual assistant staffing company. The company was founded by Stephen Turban, a serial entrepreneur and McKinsey alum (his last company was bootstrapped to 8-digits revenue). It focuses on picking 1% talent globally and then training you to delegate to them effectively. Leverage is highly selective for applicants - selecting less than .2% of applicants who apply.
Leverage Assistants match businesses with flexible, college-educated competent offshore talent. Most of Leverage’s talent is in the Philippines or South Africa. Leverage is known for its high quality of talent and its delegation training for founders.
The service, however, is less on-demand than other virtual assistant companies like Upwork (placement times are 2-4 weeks), and the service often includes a waitlist for interested founders, Leverage only provides full-time virtual assistants.
Starting price: Highly variable, VAs cost between $5 and $100, depending on the service offered and time required
Availability of U.S.-Based Assistants: Yes
Languages supported: English and other languages
Types of Roles Provided: Very diverse, within and beyond the virtual assistant role. Administrative, medical and pharmaceutical, legal, sales and marketing, customer support, design and creative, finance and accounting, writing and translation
Credibility: High
Upwork is one of the largest talent-sourcing portals available online. Skilled professionals create profiles, mention the tasks they can do for you, provide portfolio samples, and state their rate (either per hour or per task). Prices can vary on Upwork, with VAs available globally.
An added benefit of hiring a VA from Upwork is that you are more likely to find someone who speaks several languages, should your practice benefit from it. On the other hand, Upwork is solely a matching platform and, unlike dedicated VA agencies, does not manage your VA experience.
Starting price: Highly variable, VAs cost $5 onwards, depending on the service offered and time required
Types of remote staff provided: Administrative, bookkeeping, graphic design, digital marketing, medicine and healthcare, writing and translation, video and animation, web development, and more
US-based staff availability: Yes
Languages supported: English and other languages
Credibility: High
Fiverr, like Upwork, is an online marketplace for independent professionals. The website hosts thousands of virtual assistants, including medical and pharmaceutical VAs. Tasks these VAs can do for you include tracking insurance coverage, maintaining patient lists, generating medicare leads, billing, and more.
Similar to Upwork and other online marketplaces, you can find VAs who speak several languages and work in different time zones. VA management, however, is unavailable.
Starting price: Not specified
Types of remote staff provided: Healthcare VAs who specialize in medicine, dental, mental health, veterinary, and general wellness
US-based staff availability: No. Staff are based in the Philippines
Languages supported: English
Credibility: High
My Mountain Mover is a well-reviewed healthcare VA staffing agency with assistants based in the Philippines. The agency says only 2% of applicants are hired as virtual assistants. Tasks covered by medical VAs include general admin, receptionist, billing, coding, scribing, remote patient monitoring, tele assistance, and more.
All My Mountain Mover VAs undergo in-house training. They are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which governs the confidentiality and protection of electronically stored medical information. It’s important to note that pricing is unavailable on the website, you need to request a quote from the agency itself.
Starting price: $1099/month for a part-time assistant working 80 hours
Types of remote staff provided: Medical scribes, healthcare assistants, and other VAs across industries
US-based staff availability: Yes
Languages supported: English
Credibility: High
Wing offers medical practice scribes and healthcare assistants on a monthly basis (part-time or full-time). Its VAs have worked at Berkeley, Johns Hopkins Medicine, and other reputable institutions.
With Wing, you have access to a dedicated Customer Success Manager who oversees your assigned VA's work. You can also make use of the Wing Workspace App to communicate with your VA and share material. Wing’s part-time and full-time healthcare assistants are priced at $1099 and $1799 monthly, making them a lot more expensive than other agencies.
Starting price: $8.49/hr, working full time
Types of remote staff provided: VAs who work in finance, medicine, law, and real estate
US-based staff availability: Not specified. Staff is likely based globally
Languages supported: English
Credibility: High
We like Stellar Staff as a VA matching agency because its healthcare VAs are HIPAA-compliant and are trained in electronic health record (EHR) integration.
The company offers 24/7 support and lets you conduct interviews of shortlisted candidates before hiring. Stellar Staff’s pricing is competitive, though some agencies with globally based VAs charge between $3 and $5 per hour.
Starting price: $280 for 40 hours per week
Types of remote staff provided: Medical scribes, receptionists, administrative assistants, VAs for optometrists, veterinarians, psychiatrists, and more
US-based staff availability: No. VAs are based in the Philippines
Languages supported: English
Credibility: High
VA.care is a healthcare VA staffing agency. They provide VAs for general health practitioners, veterinarians, optometrists, and other specializations. All VAs are HIPAA-compliant and the agency’s VAs in the Philippines work from a secure location to ensure client confidentiality.
It’s worth noting that VA.care’s base plan is $280 for 40 hours/week but you have to pay up to $350/week if you want a VA who works overtime and is available on instant messaging platforms.
Starting price: $9.50/hr
Types of remote staff provided: Dedicated VAs specializing in general healthcare, dentistry, veterinary, and optometry
US-based staff availability: No. VAs are based in the Philippines
Languages supported: English
Credibility: Medium
Hello Rache is a staffing agency that matches clients with healthcare VAs. All its VAs are HIPAA-compliant and can be trained to use any EHR software. Roles that Hello Rache’s VAs can cover include medical scribe, receptionist, administrative assistant, transcriber, and more.
Hello Rache offers to change the assigned VA if they are not a good fit for your practice. A potential drawback is the pricing — at $9.50/hr, the agency is more expensive than competing agencies like Stellar Staff.
Starting price: Not specified
Types of remote staff provided: Medical scribes, administrative assistants, general healthcare VAs
US-based staff availability: No. Staff are not based in the U.S.
Languages supported: English
Credibility: Medium
Sunknowledge exclusively offers trained healthcare VAs specializing in general medicine, administration, and medical scribing. Its VAs are HIPAA-compliant and are trained in Brightree, a patient management software.
Sunknowledge offers a 30-day free trial, unique among staffing agencies. Most companies offer trials that last between a few hours to a week. You need to schedule a consultation call to learn more about their pricing plans.
Starting price: Not specified
Types of remote staff provided: Healthcare VAs
US-based staff availability: Yes. Staff are based in North America
Languages supported: English
Credibility: Medium
Ginger Desk staffs your practice with VAs who are HIPAA-compliant and compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and can use electronic medical records (EMRs) with ease to store and update patients’ data.
Ginger Desk offers VAs who live in the same time zone as your practice (east or Pacific). Pricing, however, is unavailable online. You need to book a discovery call to learn more.
Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.
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