Information Technology (IT) is a crucial business function. From managing software to enabling companies to make data-driven decisions, its efficiency largely contributes to a business’s growth and development.
However, IT activities are also some of the most complex ones in any business and so require expert assistance for impeccable execution. If you’re looking for a team/individual who can help you out with day-to-day IT support tasks, you might want to consider hiring an IT support virtual assistant!
An IT support virtual assistant is an IT domain expert. They work remotely, on a contract basis, as an extension of a business’s in-house IT team. They mainly assist with:
To curate a list of the best IT support VA websites, we considered the following factors:
Starting Price: $2,600/assistant/month, working full-time
Types of Remote Staff Provided: Virtual Assistants, Marketers, Designers, Developers, and Customer Support
US-Based Staff Availability: No. Globally based
Languages Supported: English
Credibility: High
Leverage Assistants is a white-glove virtual assistant staffing company. The company was founded by Stephen Turban, a serial entrepreneur and McKinsey alum (his last company was bootstrapped to 8-digit revenue), and it focuses on picking 1% talent globally and then training you to delegate to them effectively. Leverage is highly selective for applicants—selecting less than 0.2% of its applicants who apply.
Leverage Assistants match businesses with flexible, college-educated, competent offshore talent. Most of Leverage’s talent is in the Philippines or South Africa. Leverage is known for its high quality of talent and its delegation training for founders.
The service, however, is less in-demand than other virtual assistant companies like Upwork (placement times are 2-4 weeks), and the service often includes a waitlist for interested founders. Leverage only provides full-time virtual assistants.
Starting Price: Custom pricing
Types of Services Offered: Software Development, Website Maintenance, Mobile App Creation, and more
Location of Staff: Philippines, US, India, Europe, Southeast Asia, and South Africa
Full-Time/Part-Time: Both
Credibility: High
20four7VA is a popular VA platform. It offers specialized IT support to businesses. Its seasoned IT specialists can help you on many fronts—from developing websites and apps, software handling and maintenance, and even advertising services for your online store’s upkeep. You can also hire VAs for assistance in business administration, marketing, etc.
Its online ratings and reviews reflect pretty solid credibility—the reason why we added it to our list. One disadvantage you may face with 20four7VA is its ambiguous pricing for customer business solutions.
Starting Price: $99/month
Types of Services Offered: Software Configuration, System Monitoring, Database Administration, and more
Location of Staff: Philippines
Full-Time/Part-Time: Both
Credibility: High
If you’re looking for a VA platform that recruits Filipino professionals, VirtualStaff.ph could be an ideal choice. It offers a range of VA services, including administration, project management, CRM, and IT support. Its IT expert VAs are adept at every task that falls within the scope of this domain. This includes server management, data backup and recovery, software development, configuration, etc.
As a platform, we like VirtualStaff.ph for its straightforward yet comprehensive offerings. The platforms host over a thousand VAs who can assist with every type of IT support task at an affordable price point. However, its VA onboarding process is quite long drawn.
Starting Price: $995/month
Types of Services Offered: Network Monitoring, Cloud Computing, Technical Consulting, and more
Location of Staff: India
Full-Time/Part-Time: Both
Credibility: High
Virtual Employee is an India-based VA platform. With a pool of over 2,000 vetted professionals, you can hire for positions pertaining to finance, content writing, digital marketing, and even IT. Their VAs offer many IT support services, such as troubleshooting, data storage solutions, SQL server consulting, and more.
The platform is highly rated on Trustpilot. Additionally, its pricing is affordable, and the range of services is vast. However, since all its VAs are located in India, you can experience a mismatch in time zones, especially if you require VAs working in U.S. time zones.
Starting Price: $960/month (160 hours/month)
Types of Services Offered: Software Management, Hardware Maintenance, Disaster Recovery Planning, and more
Location of Staff: Global
Full-Time/Part-Time: Both
Credibility: Medium
Tasks Expert is a US-based VA platform with offices in the UK and Canada. It pools experienced professionals from around the globe to offer VA services to businesses. This includes IT support, bookkeeping, data management, and content writing, among others. Talking specifically of its list of IT services, it’s all-encompassing and spans issue identification, compliance management, cloud services, etc.
The platform offers fully managed VA services located across the globe. However, their pricing plans are pretty steep and may not be the right choice for you as a small business looking to start out with an affordable VA service.
Starting Price: $9.99/hour
Types of Services Offered: Website Support, Social Media Support, Customer Service, and more
Location of Staff: Philippines
Full-Time/Part-Time: Both
Credibility: Medium
Remote CoWorker scouts talented, vetted VAs from the Philippines. Its Tech Support assistants help with a wide range of IT-related tasks, including app support, server management, help desk services, and more. Its VAs also assist in bookkeeping, real estate management, customer service, and other business domains.
As a platform, Remote CoWorker does offer affordable pricing plans and a pretty credible roster of client reviews. However, if your needs are slightly more specialized and require a customer plan, you may want to consider alternatives.
Starting Price: Custom pricing
Types of Services Offered: Cloud Support, Server Support, Desktop Support, and more
Location of Staff: Philippines
Full-Time/Part-Time: Both
Credibility: Medium
STAFFVIRTUAL is another Filipino VA company on the list. If you want to delegate your IT activities at an affordable price, you can consider it. The platform will assign you a team of 10 specialists who will oversee your entire IT function—right from desktop support to cybersecurity and everything else in between.
STAFFVIRTUAL has a solid pool of experts who also facilitate other business activities related to marketing, accounting, CRM, and more. This comprehensive nature is another reason why we like the platform. However, it takes 14 days to recruit VAs, which can be quite a hassle for businesses seeking urgent help.
Starting Price: $80/hour
Types of Services Offered: Network Administration, Server Management, WordPress Management, and more
Location of Staff: Global
Full-Time/Part-Time: Both
Credibility: Low
PeoplePerHour is a pretty popular freelance platform for IT support VAs. They offer assistance in a wide range of activities, including desktop support, system monitoring, software configuration, and much more.
This platform does offer a lot more flexibility over pricing than a lot of other VA services, so you may want to consider this if you’re looking for an affordable solution. However, PeoplePerHour VAs are not fully managed by the platform - so you may want to consider white-glove VA services!
Starting Price: $2,400/month (120 hours/month)
Types of Services Offered: Software Management, Troubleshooting, Research, and more
Location of Staff: Global
Full-Time/Part-Time: Both
Credibility: Medium
MySigrid is another well-known name in the realm of VA platforms. If you’re looking for essential IT support from remote experts, you can check it out. The platform mainly hosts professionals who assist in three primary IT services—troubleshooting, software management, and research. You can also use the platform to delegate tasks related to HR, bookkeeping, social media management, etc.
What we like about MySigrid is its vast array of VA services. It denotes how the platform is a one-stop solution for most business needs. Apart from this, the VA onboarding process is also quite speedy. However, its pricing plans are pretty steep for the number of hours it provides per plan.
Starting Price: $1,200/month (5 days/week)
Types of Services Offered: File Management, Cloud Backup, Speed Optimization, and more
Location of Staff: India
Full-Time/Part-Time: Both
Credibility: Low
MyTasker is an agency that offers VA services by Indian professionals. It provides support in many business domains, such as accounting, digital marketing, administration, and more. Its IT support VAs offer help in a range of tasks—from web hosting to setups and installations. Apart from this, they can also help you with email organization.
As a platform, we like how MyTasker offers comprehensive services. Besides, all its VAs are also fully managed. However, MyTasker’s pricing is a bit steep. We noticed that at this price point, you can comfortably hire US-based VAs with native English proficiency.
Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them.
If you’re interested in a strategy session to learn how to use an assistant, click here.
Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.
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