Is Wing’s Virtual Assistant Service Legit?

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‍Virtual Assistants (VAs) are remote professionals with skills and expertise to offload various business duties—from basic to industry-specific. Hiring one can help your organization in terms of productivity, profitability, and ultimately, growth. 

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However, most business owners struggle to find the right VA for their needs. While freelance platforms and networking websites do help to some extent, they fail to offer a personalized experience, which is essential because if a VA is not tailored to your organization’s unique requirements, you will not be able to reap their benefits.

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This is where specialized VA services come into play.

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Why turn to specialized VA services?

Specialized VA services are companies/platforms that assist you in VA hiring. Put simply, they take your needs into consideration to find you the most suitable VA. This helps:

• Access a pre-vetted talent pool
• Save time on candidate screening
• Ensure a skills and culture match
• Reduce hiring and onboarding risks

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What is Wing Assistant? 

Wing Assistant is a platform that helps startups and enterprise teams worldwide hire virtual assistants. 

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Founded in 2018, this company claims to hire the top 1% of talent from all over the globe with the skills and expertise to execute a range of business duties. Apart from this, Wing also provides a dedicated workspace to all its clients, which they can use to communicate and collaborate with their hired VA.

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The platform offers managed VA services, meaning it takes care of everything—right from hiring the VA to managing them. Moreover, Wing also claims to recruit dedicated VAs who are constantly supervised for quality.

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Wing Assistant has its headquarters in San Francisco, USA.

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What does Wing Assistant offer?

Wing Assistant offers the following:

• General and Admin VAs: Personal assistant, executive assistant, bookkeeping assistant, content moderator, etc.
• Marketing VAs: Social media assistant, digital marketing assistant, content writer, graphic designer, etc.
• Sales and Outreach VAs: Lead generation assistant, bilingual SDR, outbound calling agent, CRM data entry assistant, etc. 
• CSR and Reception VAs: Customer service representative, live receptionist, dedicated receptionist, IT helpdesk support agent, etc.
• Industry-focused VAs: Real estate assistant, eCommerce assistant, medical scribe, healthcare assistant, etc.
• US-based VAs: Executive assistant, SDR, and general virtual assistant.

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Apart from these individual services, Wing also offers enterprise BPO solutions wherein it claims to form tailored US-based teams of assistants adept in skills like documentation, transcription, financial reporting, data entry, and so on.

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As for the industries, Wing is ideal for businesses in sectors like eCommerce, health & wellness, investment, IT, marketing & sales, real estate, etc.

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What are Wing Assistant’s pricing plans?

Wing Assistant bases its pricing plans on whether you hire their VAs full-time or part-time. Their starting packages are:
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• General Virtual Assistant (GVA):
  • Full-Time: $1,099/month (160 hours)‍
  • Part-Time: $699/month (80 hours)

• Personal Assistant: starting from $799/month
• Executive Assistant: starting from $1,299/month
• Bookkeeping Assistant: starting from $899/month
• Sales Development Rep: starting from $1,199/month
• Content Moderator: starting from $899/month

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Where are Wing Assistant VAs from?

Wing Assistant VAs are based globally. However, most of them are located in the US. The platform claims all of its VAs are college-educated, proficient in English, and thoroughly trained and vetted.

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How credible is the company?

Wing Assistant is a fairly credible company. It is rated 3.2 on Trustpilot and 4.7 on GetApp.

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How do I hire a VA with Wing Assistant?

The process of hiring a VA with Wing Assistant is straightforward. 

1. Get on a consultation call with Wing’s team and discuss your needs
2. You’ll be assigned a Customer Success Manager who will help you get started e.g., set up your account, find you a suitable VA, etc
3. Once you have your account set up, you can finally delegate tasks to your assigned VA.

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What are some pros and cons of Wing Assistant?

Here are some pros and cons of hiring a VA with Wing Assistant:

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Pros:

1. Wing provides fully managed VA services: Wing undertakes all aspects of VA hiring for you—right from payroll to compliance and everything else in between. This makes it an ideal choice for anyone with no prior experience in recruiting a VA.
2. You get high-quality VAs: Wing Assistant claims all its professionals are college-educated, skilled, and vetted. This ensures their service quality is high.
3. You get dedicated VAs: Wing VAs are dedicated—means they only work for one company at a time. This makes sure they fully focus on executing their role as per the needs of the specific organization they’re recruited in.
4. Wing’s pricing is straightforward: Wing’s pricing plans are explicitly mentioned on their website. They are easy to comprehend and help you gauge whether their services will be the right fit for your budget. 
5. The platform is credible: Wing Assistant is not only listed on different independent review websites but it also has fair reviews and ratings on each of them. This testifies to the platform’s credibility and reliability.
6. The platform is comprehensive: Wing Assistant offers an entire suite of features and products (like the Wing Workspace App) that streamlines VA handling and communication. This makes the platform comprehensive. 
7. Wing’s hiring process is quick: To hire a Wing VA, all you need to do is get on a consultation call with their team. This makes the hiring process both hassle-free and fast.

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Cons:

1. Wing’s service range is limited: Wing mostly offers general VA services like data entry, transcription, etc. Moreover, its niche-specific services are also pretty limited. So, the platform may not be ideal for those with complex delegation needs.

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Our review—what do we think of Wing Assistant?

Wing Assistant is a renowned name in the VA landscape. It’s a trusted platform with a vetted, trained pool of talent from across the globe. What makes it such a go-to choice for businesses is its simplicity—whether hiring a VA or collaborating with them.

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However, Wing’s limited service range is a significant con, making it suitable only for a handful of teams and businesses. So, if you have diverse delegation needs and are looking for a platform that can offload all of them, skip Wing and go for an alternative.

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Hire a 1% Executive Assistant

Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them. 

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If you’re interested in a strategy session to learn how to use an assistant, click here.

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Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.